About
About Quillwater Plumbing
Plumbing repair and drain cleaning in Richmond, Glen Allen and Midlothian, plus water heaters and repiping, with the price in writing before any work starts.
How we work
How Quillwater Plumbing works
The same routine runs on every job across Richmond, Henrico and Chesterfield: one plumber from the first visit to the last walk-round, everything in writing, and nothing added to the price once you've agreed to it.
- Service call price told to you when you book
- Written price before any work starts
- Repair or replace, explained plainly
- Demo site by Levelwork
From start to finish
How a repipe goes, day by day
No guessing about what happens when. This is the order a repipe follows, from the permit to the last folder of papers.
Before the repipe
The permit is filed and the new runs are planned so the wall openings are as few and as small as possible.
Day one
Floors and furniture are covered, the water is shut off and the first rooms get their new lines. The water is back on by the evening.
Day two
The rest of the house is done room by room, and every new run is pressure tested before its wall is closed.
Last day
The openings are patched, the old pipe is hauled away and every fixture is run and checked for leaks.
After the repipe
The inspection is booked and passed, then you get one folder with the closed permit, the photos and the warranty papers.
What we hold to
Four rules for every job
Photographs before prices
The plumber finds and photographs the problem before anyone talks about money, and the photos are yours whatever you decide.
Every part priced on its own line
Parts, labor, wall openings and the permit each get a line on the price, so you can set it beside anyone else's.
The plain answer first
When a repair will hold, you hear that before any replacement price. New pipes are priced only when the old ones call for it.
The house left as we found it
Floors are covered on the way to the work, and the old parts and every offcut leave with us the day the work is done.
What we do, and don't
Where our part begins and ends
Your insurer decides a claim and your lender decides a loan. Here is what we take on, and what we leave to them and to you.
We do
- Emergency plumbingA burst pipe, an overflowing toilet or no water at all: same-day visits when we can, with the after-hours rate told to you before we come.
- Drain cleaningSlow sinks, backed-up toilets and floor drains that gurgle, cleared and checked, with a camera look at the line when the clog keeps coming back.
- Leak repairDrips under the sink, wet spots on the ceiling and a water bill that jumps for no reason, found and fixed with a written price first.
- Water heater repair and replacementNo hot water, rusty water or a tank that leaks at the base: repaired when it's worth it, replaced with tank or tankless when it isn't.
- RepipingOld pipes that leak again and again, low pressure or discolored water, replaced with new lines and the walls patched behind us.
We also pull the permit and book the inspections the work needs.
We never
- Ask for a signature on the first visit
- Start work before the price is agreed in writing
- Waive, rebate or pay an insurance deductible
- Interpret your policy, or speak for you to your insurer, negotiate or settle a claim
Words on the truck
What the licenses and programs mean
Words you'll see on plumbers' vans and websites: what each one means for you, and what to ask before you sign.
- Virginia contractor license with a plumbing specialty
- Virginia's Board for Contractors, part of the Department of Professional and Occupational Regulation, licenses plumbing companies. Ask for the license number and look it up on the state's license lookup before you sign.
- Journeyman and master plumber
- Virginia also licenses the plumbers themselves. A journeyman has years of supervised work behind them and passed an exam. A master plumber has more years and a second exam, and can oversee other plumbers.
- Liability and workers' compensation insurance
- These cover damage to your property and injuries to the plumbers while they work. Ask for a certificate sent to you by the insurer, not a photocopy.
Where we work
Towns we serve across Richmond, Henrico and Chesterfield
Richmond, VA
From the Fan and Church Hill row houses to the brick ranches on the South Side, we fix leaks, clear drains and replace tired pipes and water heaters across the city.Plumbing in Richmond
Glen Allen, VA
Newer subdivisions and older homes off Mountain Road alike: water heaters, slow drains and the plastic supply lines that split behind a wall.Plumbing in Glen Allen
Midlothian, VA
Wooded lots, long sewer runs and roots that find every joint, plus winter nights cold enough to split a pipe in a crawl space.Plumbing in Midlothian
Upfront service call price
Ask for a service call
A few lines about the problem is plenty. We'll call to settle on a day, find the cause, then give you a written price before any repair starts.
- Service call price told to you when you book
- Written price before any work starts
- Repair or replace, explained plainly
Prefer the telephone? Call (804) 555-0163